Shipping Policy 🚚

At Vivinity™, every order is handled with care and intention. We partner with trusted global fulfillment centers to ensure safe and timely delivery of your items.

1. Processing Time

Orders are processed within 1–5 business days. Once your order has been shipped, you’ll receive a confirmation email with a tracking number.

2. Estimated Delivery Time

• U.S. Standard Shipping: Estimated 7–14 business days
• International Shipping: Estimated 10–21 business days

Please note: Delivery times may vary depending on location, seasonal demand, and local postal services.

3. Occasional Delays

While most packages arrive within the expected timeframe, there may occasionally be extended shipping times due to high order volumes, warehouse congestion, or carrier delays.

We recommend allowing up to 21 business days for delivery before contacting our support team. Your patience means the world to us as we ensure every order arrives safely.

4. Tracking & Updates

Tracking information will be emailed as soon as your order ships. Please allow a few days for the tracking link to activate and update.

5. Shipping Responsibility

Vivinity™ is not responsible for delays caused by shipping carriers, incorrect or incomplete addresses entered at checkout, or customs processing.

Customers are responsible for ensuring the delivery address is accurate. Incomplete or incorrect addresses may result in failed deliveries or reshipping fees.

6. We're Here to Help

If your order has not arrived within 21 business days, or if you have questions about tracking, feel free to contact our support team.

• 📧 Email: vivinityactive@gmail.com
• 📞 Phone: +1 (407) 890-7683
• 🕘 Hours: Monday–Friday, 9:00 AM–5:00 PM EST