Cancellation & Return Policy

Cancellation & Return Policy

Effective Date: August 2025

This return and cancellation policy complies with consumer protection laws in the United States, Israel, the European Union, the United Kingdom, Canada, and Australia. Vivinity™ is committed to transparency, fairness, and customer satisfaction worldwide.

🌍 General Terms

  • You may cancel or return your order within 14 days of receiving the item(s).
  • Items must be returned in original condition: unworn, unwashed, unaltered, with all tags and packaging intact.
  • Refunds are processed within 14 business days after we receive and inspect the returned item(s).
  • A cancellation/restocking fee may apply (up to 5% of the order value or ₪100 / $30 – whichever is lower).
  • Return shipping costs are the customer’s responsibility unless the item was faulty or delivered in error.

🇺🇸 United States – FTC Compliance

  • Returns must be requested within 14 days of receipt.
  • Return shipping is generally the customer’s responsibility unless the item is faulty.
  • Refunds are to be issued within a reasonable timeframe upon return.
  • For more details or assistance:

🇪🇺 European Union – Consumer Rights Directive

  • You have the right to cancel your order within 14 days of delivery.
  • Sellers must issue a refund within 14 days of receiving the returned item or proof of return.
  • Return shipping is at the customer's expense unless the item is faulty or incorrect.

🇬🇧 United Kingdom – Consumer Contracts Regulations

  • You can cancel your purchase within 14 days of receiving the product.
  • Refunds are issued within 14 days after the returned product is received or proof of return is provided.
  • Return shipping is at the customer's expense unless the item is faulty.

🇨🇦 Canada – Fair Trading Guidelines

  • Returns are typically allowed within 10–14 days depending on local provincial laws.
  • Refunds must be issued promptly upon return of the item in original condition.
  • Return shipping is the customer's responsibility unless otherwise stated.

🇦🇺 Australia – Australian Consumer Law (ACL)

  • Change-of-mind returns are accepted within 14 days, at our discretion.
  • Customers are always entitled to a refund, replacement, or repair for faulty, unsafe, or misrepresented products.
  • Return shipping is the customer's responsibility unless the item is faulty.

🇮🇱 Israel – Consumer Protection Law (1981)

  • Online purchases may be canceled within 14 days of receiving the product or transaction details (whichever is later).
  • Seniors, immigrants, and individuals with disabilities may cancel within 4 months if eligibility is declared in advance.
  • A cancellation fee of up to ₪100 or 5% of the purchase value may apply.
  • Return shipping is the customer's responsibility unless the item is defective or incorrect.
  • For more details or assistance:
    • Phone/WhatsApp:  +972-528-550528. 

❌ Items Not Eligible for Return

  • Intimate garments: underwear, swimwear, socks
  • Final sale or clearance items
  • Custom-made or personalized products
  • Used, washed, or altered items without original tags

📬 How to Request a Return or Cancellation

To start a return or request a cancellation, please contact our support team before sending any items:

Please wait for confirmation and return instructions before shipping back any item.

📌 Legal Disclaimer

This return and cancellation policy is reviewed regularly to comply with evolving consumer laws. Where local legislation offers stronger protections, those shall apply automatically.